Wakayama - Flat knitting solutions provider Shima Seiki has launched its Shima HelpCenter customer support site. The new service integrates help, FAQ, operation manuals, and glossary functions for Shima Seiki products, as well as supporting a cross-content keyword search to improve user convenience.
In addition, the service also uses video content to provide easy-to-understand explanations of various product functions as smart solutions to questions and problems that may arise during product use.
With support for smartphones and tablets, Shima Seiki's product users are able to use the service at anytime and anywhere.
Moreover, operation manuals that were previously provided in printed form are being converted to the online version in order to provide services more efficiently in an environmentally friendly, sustainable, and convenient manner.
To use Shima HelpCenter, registration for a Shima Seiki Online Services (Shima online) account is required.
Shima online is a web service platform which features the APEXFiz design software subscription service, yarnbank digital yarn sourcing service, the Shima Datamall digital content service, ShimaNavi e-learning system and Shima's KnitManager knit production management software, all of which are designed to improve operational efficiency and create attractive and sustainable products.
With a Shima online account, both Shima HelpCenter and Shima Datamall can be accessed using the same ID.
The service can be accessed at https://helpcenter.shimaseiki.com/en/
